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Platform and Services Information

Below you will find the status of our platforms and services. If a service is not accessible, you will find here more detailed information in real time.

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Websites

All our websites are currently up and running.
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eBanking

Our eBanking portal is currently up and running.
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eTrading - Web Platform

Our eTrading platform is currently up and running.
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eTrading - Mobile App

Our eTrading mobile app is currently up and running.
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Cryptocurrencies

Our crypto platform is currently up and running.
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Advanced Trader

Our Advanced Trader platform is currently up and running.
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MetaTrader

Due to exceptional conditions, some MetaTrader platforms/servers may experience slowdowns or be temporarily unavailable. We are working on it, please try again later. We apologize for any inconvenience.
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Robo-Advisor

Our Robo-Advisor is currently up and running.
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Chatbot

Our Chatbot is currently up and running.

Customer Care Service

Find the right contact for you.

International

Headquarters

Swissquote Bank SA Chemin de la Crétaux 33 P.O. Box 319 1196 Gland Reception +41 22 999 94 11
Customer Care Center 0848 25 88 88 From abroad: +41 44 825 88 88 Contact form Opening hours 08:00 - 22:00 CET Monday to Friday
Forex +41 44 825 87 77 fx@swissquote.com Institutional +41 58 721 98 00 bank@swissquote.com Office opening hours 08:00 - 12:00 / 13:30 - 17:30 CET Monday to Friday

Zurich Lounge

Swissquote Bank AG Löwenstrasse 62 P.O. Box 2017 8021 Zürich
Customer Care Center 0848 25 88 88 From abroad: +41 44 825 88 88 Contact form Opening hours 08:00 - 22:00 CET Monday to Friday
Robo-Advisory +41 44 825 88 55 roboadvisor@swissquote.ch Institutional (German) +41 44 825 89 90 B2B-Desk@swissquote.ch Office opening hours 08:00 - 17:45 CET Monday to Friday

Europe

London

Swissquote Ltd Boston House, 63-64 New Broad St, London EC2M 1JJ, UK +44 20 7186 2600 From abroad: +44 20 7186 2600 info@swissquote.co.uk Opening hours 08:00 - 18:00 (UK time) Monday to Friday

FX Trading Desk

Please note that the trading desk is reserved for Swissquote customers placing FX orders only. This line is recorded. +44 20 7186 2640 Opening hours Our trading desk is open 24 hours a day from Sunday 23:00 to Friday 23:00 CET.

Luxembourg

Swissquote Bank Europe SA 2 rue Edward Steichen, L-2958 Luxembourg General enquiries and information clientservices@swissquote.lu Phone: +352 2603 2003 Fax: +352 2603 2042
Customer service and stock trading clientservices@swissquote.lu Phone: +352 2603 2626 Derivatives trading clientservices@swissquote.lu Phone: +352 2603 2006

Middle-East

Swissquote MEA Ltd

Al Fattan Currency House Level 9, Office 903 Tower 2, DIFC P.O. Box 121364 Dubai, UAE
Trading & Robo-Advisory Phone: +971 4 450 1777 Fax: +971 4 450 1771 ae.sales@swissquote.ae Office opening hours 08:30 - 17:30 Sunday to Thursday

Swissquote Bank SA

(UAE Representative Office) Office 2402 | Level 24 Boulevard Plaza, Tower 1 P.O. Box 121364 Dubai, UAE
Forex Phone: +971 4 450 1700 Fax: +971 4 450 1701 dxb@swissquote.ae Office opening hours 09:00 - 18:30 Sunday to Thursday

Asia

Headquarters

Swissquote Bank SA Chemin de la Crétaux 33 P.O. Box 319 1196 Gland
Reception +41 22 999 94 11 Phone: +852 3902 0000 Chinese Toll Free: 4000 850 999 Fax: +852 3902 0099 asia@swissquote.com

Hong Kong

Swissquote Asia Ltd Suites 3202-04, Level 32 ICBC Tower 3 Garden Road Central, Hong Kong Phone: +852 3902 0000 Chinese Toll Free: 4000 850 999 Fax: +852 3902 0099 asia@swissquote.com

Client Hotline

Forex Dealing Desk

Please note that the trading desk is reserved for Swissquote customers placing Forex, CFDs and Cryptocurrency orders only. All telephone communications are recorded. Phone: +41 22 999 94 76 Opening hours Available 24 hours from 23:00 Sunday to 23:00 Friday CET

Payment Card Helpdesk

In case of problems with your payment card (24/7) Phone: +41 58 721 93 93